Customer Service


We believe in customer satisfaction and providing exceptional customer service. 
We love our products and are sure you will too! 

Ordering Online with Cheeky Little Soles


Ordering online is quick and simple through our online store. Payment is processed securely via the PayPal secure online transaction website. PayPal automatically encrypts your confidential information in transit from your computer to their service using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

If you would prefer to pay over the phone or via direct debit please contact us.

Free Gift Wrapping

If you are purchasing products as a gift we are happy to gift wrap them and include personalised gift card free of additional charges. Please select the gift wrap option and include your personal message whilst proceeding through checkout. We will also make sure you receive the invoice not the lucky little person receiving the gift! 

Returns / Exchanges

We do not provide refunds if you change your mind, however if you purchase the incorrect size we will happily exchange an unworn item in original packaging within 7 days of receipt. Please note it will be the buyer's obligation to cover all additional postage costs. You will need to log into your account on our website and complete the Request for Exchange form. Please note any warehouse sale item including seconds or discontinued stock purchased, are not exchangeable or refundable.

In the rare occurrence that an item should an item be faulty, we urge the purchaser to contact us as soon as the fault is discovered. Faulty items must be returned within 7 days of notification of the fault. Due to design changes the exact design may not be available however the item will be replaced with a similar item from our current range. Any faults found to have been caused through neglect or intentional misused, will instantly void this guarantee.

Information provided to Cheeky Little Soles

Cheeky Little Soles will not be held responsible for any incorrect information provided throughout the online checkout process. 

Pricing

All pricing on this website is quoted in Australian Dollars and inclusive of GST. We reserve the right to change prices at our discretion.

Stock Availability

We do our very best to keep our website up to date with stock availability. If a particular design you would like is unavailable, or out of stock please contact us so that you can be the first to know when it is back in stock.

Colours

We have made every effort to display as accurately as possible the colours of our products on this website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Cheeky Little Soles Updates

By placing an order on the Cheeky Little Soles website you authorise us to send you our update emails including exclusive sale offers, new product details and general Cheeky Little Soles news. You may also subscribe without purchasing by visiting our cheeky little newsletter subscription page. You are free to unsubscribe from our update emails at any time, whether subscribed by purchase or by choice.

Links to other Websites and Services

This website contains links to outside services and resources, the availability and content of which Cheeky Little Soles does not control. Any concerns regarding any such service or resource, or any related link, should be directed to the particular outside service or resource.

Copyright

This website and each part of it (including images, product descriptions, promotional materials and source codes), are protected by the Copyright Laws of Australia and, through international treaties, other countries. All rights are reserved to Cheeky Little Soles. The material contained in this website may not be reproduced, copied or re-used, unless we expressly permit you to do so.

You may not reproduce, frame, transmit, adapt or otherwise use or modify any of the material on this website without the prior written consent of Cheeky Little Soles.


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